Household & Account
Get help with your account or report a problem
Send a private support request from a verified account and check My requests for responses. Account-deletion requests are reviewed before any permanent change.
How to use it
- Open Support and sign in with your verified account. If you cannot sign in, use account recovery or the configured direct support contact.
- Choose the topic and affected activity. Describe what happened and what you expected. Keep passwords, recovery codes, card details and household documents out of the message.
- Choose whether to receive an email acknowledgement. Your request is saved even when acknowledgement email is unavailable.
- Keep the reference and refresh My requests for a response. For account deletion, download your records first; submitting a request does not delete data or cancel billing.
Available with core home records on all plans. Record, storage and processing allowances apply; household roles determine editing access.